The Carasoin Day Spa & Skin Clinic has a strong commitment to providing excellence service to all of our guests and users of our site. Please see below for our detailed terms and conditions and policies.
Although we try to be as flexible as possible, we highly recommend that you schedule your appointments at least one week in advance to ensure that your preferred time and treatment or service is available. Gift certificates cannot be bought to guarantee services with a particular member of the Carasoin team or employee.
As a courtesy to other guests and our therapists, we require at least a 24-hour notice of cancellation to avoid full charge. A credit card number, advanced payment, or gift certificate number is required at the time of the booking to secure your appointment and we will confirm your booking the day before by the preferred contact method you provide to us at time of booking. For spa packages and two or more guests coming together we require a 48-hour cancellation notice. Groups and bridal parties will require a 50% deposit at time of booking. We do not provide refunds for cancelled or missed appointments. Cancellation is accepted over the phone only – Cancellation via e-mail or our website contact form is not accepted. If you need to cancel your appointment on the day of service, please notify us immediately as we always endeavor to fill the slot with our wait list, and there will be no charge if we are able to do so.
We recommend that you check in at reception 5-10 minutes prior to your appointment. This gives you time to enjoy our selection of refreshments and to start the relaxation process prior to your service. Late arrival may mean reduced treatment time and although we always try to accommodate unforeseen circumstances, we may have to finish on time to be fair to other guests.
We accept cash, debit cards, Visa, MasterCard, and American Express – with proper identification. We do not accept personal checks. Gratuities for therapists are preferred in cash . Carasoin gifts cards are valid forms of payment for the amount originally sold or remaining balance if partially used. Carasoin gift cards are only valid forms of payment for treatments and are only sold as such. Carasoin Gift Cards cannot be used for product products purchases. Our point of sale system may securely store payment information via it’s fully encrypted PCI compliant merchant processing system. Please notify us immediately if you do not want your payment information stored by Gramercy One Inc.
We graciously accept Visa, Master Card, American Express for payment, however, a $30 fee will be assessed for any returned payments or chargebacks.
Our Spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity. Please turn off all cellular phones and pagers while in the spa area and please keep voices to a whisper.
Guests under 18
need to be accompanied by a responsible adult and guests under the age of 18 must have a parent or guardian witness the consultation form and sign for them.
Please advise us of all and any health conditions, allergies, or injuries that could affect your treatment or service when making your Spa reservation.
In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after before and after every treatment and service.
Carasoin does not normally provide prenatal massage however we do have specially designed treatments for expectant mothers. Please allow Spa Reception and therapists to guide you in selecting which treatments and services are most suitable for you during this special time.
Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables with you during your visit. If you do leave personal affects at the spa please contact us immediately so if found, we can contact you immediately.
We will accept returned products within 30 days of the date of purchase, for exchange in the corresponding value or merchandise credit.
Carasoin Day Spa & Skin Clinic gift certificates are non-refundable and non-transferable without explicit authorization from management. Gift certificates, under California state law do not expire. Certificates may not be used to purchase or be exchanged for other gift certificates or cash. Carasoin is not responsible for any lost or stolen gift certificates and therefore recipients should treat them like cash. Although Carasoin may keep gift certificate information and balances on file, we reserve to right to void or refuse redemption where the gift certificate cannot be physically produced. If a gift card is lot or stolen, please contact us immediately to avoid fraud or use by others. In order to protect gift card identity, please have ID available when redeeming. Should an appointment be secured on the basis of a gift card or certificate, the standard cancellation rules and policies apply. If a gift certificate was bought with a certain service or treatment in mind and our our prices or services change prior to redemption, the gift certificates are valid only for the price at which they were purchased or their remaining balance if partially used and the resulting balance or difference is due. Carasoin Gift Certificates are sold explicitly for services/treatments and cannot be redeemed for products or any retail goods. Gift certificates are not sold for, and do not apply to services with the spa’s Founding Owner, Lena Bratschi. While we will try to accommodate personal preference where possible, Gift certificates are honored and redeemed with the first available staff member on a first come first served basis.
Prices for services and products are subject to change on our website and menus without advance notice.
Terms and Conditions
Carasoin Day Spa and Skin Clinic reserves the right to change these terms and conditions from time to time in its sole discretion.
Right of Refusal
Carasoin Day Spa and Skin Clinic reserves the right to refuse service to any client for improper or untoward conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct however we see fit and is subject to change without prior notice.
Theft, Fraud, Abuse, Sexual misconduct
Carasoin will not tolerate any form of theft, fraud, abuse, sexual misconduct/impropriety or criminal activity on the premises or towards any of our employees or agents. Any such action or indication of action will be met with the strongest possible legal recourse and we will not hesitate to prosecute to the fullest scope of the law.
Property and materials
All property and materials, including intellectual and tangible, are the sole ownership and copyright of Carasoin LLC D.B.A. Carasoin Cay Skin Clinic and protected under law. Theft, infringement, unauthorized copying or facsimiles of any of our materials or property will be subject to prosecution and/or civil and legal recourse.
If for any reason we fail to meet your expectation with any of our salon or day spa services, please let us know within 24 hours of your service.